1. About This Policy
Clear Handover Labs respects the privacy of visitors, prospective customers and customers. This policy explains how personal information may be collected, used, stored and shared when people interact with the Clear Handover Labs website and services.
It reflects the website's current enquiry and scheduling journeys and will be updated as approved services and business processes evolve.
2. Who We Are
Clear Handover Labs
The business is in the process of being established in the United Kingdom. Formal legal-entity, registration, registered-office and VAT details will be added here from the website's central company record when available and approved. The current business contact email is hello@clearhandoverlabs.com.
3. Information We May Collect
Depending on how the website and services are used, information may include:
- Name and company name
- Business email and phone or WhatsApp number
- Country
- Messages, enquiries and project requirements
- Selected product or configuration information
- Budget range and intended timeline
- Information submitted through project, configuration or contact forms
- Technical information such as browser, device and IP information where applicable
- Cookie and preference information where applicable
Website form information is processed through Web3Forms, a third-party form-processing provider, so the enquiry can be delivered to Clear Handover Labs for review and response.
4. How We May Use Information
Where the relevant functionality is operational, information may be used to:
- Respond to enquiries and review project briefs
- Prepare proposals and Scope of Work documents
- Schedule project discussions
- Provide services and customer support
- Manage customer and business relationships
- Maintain website and service security
- Meet legal, regulatory and accounting obligations
- Improve services and business processes
- Send marketing communications only where legally permitted
Clear Handover Labs will not treat a general project enquiry as automatic consent to receive marketing.
5. Lawful Bases
The lawful basis depends on the activity and context. Clear Handover Labs may rely on steps requested before entering into a contract, performance of a contract, legitimate interests that are appropriately balanced, compliance with a legal obligation, or consent where consent is required.
The applicable basis will be considered for each operational process rather than applying one basis broadly to every activity.
7. International Transfers
Some future service providers may process information outside the United Kingdom. Where required, Clear Handover Labs will consider appropriate contractual, legal and organizational safeguards when selecting and using those services.
No specific transfer mechanism is stated here before the relevant providers and processing arrangements have been confirmed.
8. Data Retention
Web3Forms is configured to retain website form submissions for 7 days for enquiry processing and delivery. Clear Handover Labs may retain the delivered enquiry and related correspondence for as long as reasonably required for the enquiry, project relationship, contract, legal or accounting obligations, and legitimate business records.
9. Data Security
Clear Handover Labs uses and will continue to develop reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse or alteration. No website, transmission method or storage system can be guaranteed to be completely secure.
10. Your Rights
Depending on the circumstances and applicable UK data-protection law, individuals may have rights to:
- Request access to personal information
- Request correction of inaccurate or incomplete information
- Request erasure where applicable
- Request restriction of processing
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing relies on consent
- Raise a complaint with the UK Information Commissioner's Office
More information about data-protection rights and complaints is available from the Information Commissioner's Office.
11. Marketing Communications
Where marketing communications are introduced and legally permitted, recipients will be given an appropriate way to opt out. Submitting a project brief, configuration or general enquiry will not by itself be treated as marketing consent.
13. Third-Party Links
The website may link to external websites or services. Clear Handover Labs does not control and is not responsible for the content, security or privacy practices of those external services. Visitors should review the relevant provider's own policies.
14. Changes to This Policy
This policy may be updated as the website, services, company details, providers and legal requirements evolve. The publication date at the top of the page will be updated when material changes are made.
15. Contact
Privacy questions and rights requests can be directed through the Contact page or sent to hello@clearhandoverlabs.com.